Get in touch
Have a question about your merchant statement? Want to know whether your processor is overcharging you? Ran into a fee you've never seen before and can't get a straight answer about?
Ask me. The best way to reach me is email:
I read every message and do my best to reply within one business day.
What I can help with
- Reading and understanding your merchant statement
- Identifying hidden, inflated, or duplicated fees
- Comparing pricing models — flat rate, interchange-plus, tiered
- PCI compliance questions and non-compliance charges
- Chargebacks, reserves, and account standing
- Whether a quote you've been given is actually competitive
- General "is this normal?" questions about payment processing
The free statement review
If you want a real answer rather than a general one, send your statement and I'll read it and tell you what I see — what you're paying, what's normal, what isn't, and what I'd do about it.
No obligation, and that's not a figure of speech. A fair number of these come back as your deal is fine, don't change anything or call your current processor and ask them to drop this one line. Those answers pay me nothing, and they're still the answers you'll get when they're the right ones.
You'll never get a pitch you didn't ask for, a follow-up sequence, or a call from a number you don't recognize.
Before you write
One thing worth knowing up front: I place merchant accounts and earn from them, so I'm not a neutral party. I've written out exactly how that works — and what I do about the conflict — on the How I Get Paid page. Worth two minutes before you decide how much weight to give anything I tell you.
Something wrong on the site?
If a post here is out of date, inaccurate, or reads like it's steering you rather than informing you, tell me. I'd rather fix it than defend it.